Refund & Cancellation.

At Insoft Solution, we strive to deliver high-quality digital architectures, web platforms, and enterprise software. Because our work involves highly customized intellectual property, dedicated developer hours, and third-party infrastructure provisioning, our refund and cancellation policies are structured to be fair to both our clients and our engineering teams.

1. Web & Software Development Projects

Development projects (Websites, Web Apps, ERPs, CRMs) are divided into strategic milestones. Our refund policy for these services is strictly milestone-based:

• Initial Deposit: The advance payment (usually 30% - 50%) is utilized to initiate the project, allocate developer resources, and map the architecture. This deposit is non-refundable once the initial wireframing or development phase has commenced.
• Mid-Project Cancellation: If a project is cancelled by the client during active development, the client is liable to pay for the work completed up to that point. No refunds will be issued for completed milestones.
• Project Completion: Once the final code has been deployed to the live server or handed over to the client, the project is considered complete, and no refunds will be entertained under any circumstances.

2. Digital Assets (Domains, Hosting & SSL)

Insoft Solution frequently acts as a technical proxy to procure third-party digital infrastructure on behalf of our clients. Therefore:

• Domain Registration: Domain names are registered immediately upon payment. Domain purchases are final and strictly non-refundable. The domain belongs to the client and can be transferred upon request.
• Cloud Hosting & Servers: Hosting setup fees and server allocations are non-refundable. If you cancel your hosting subscription, the cancellation will take effect at the end of the current billing cycle.
• SSL Certificates & APIs: Third-party API keys, SMS Gateways, and SSL certificates are non-refundable once provisioned.

3. Maintenance & Marketing (SEO/PPC) Contracts

For ongoing monthly contracts such as Server Maintenance, SEO, or Digital Marketing:

• Clients must provide a written cancellation notice at least 15 days prior to the next billing cycle.
• Payments made for the current month's ongoing services are non-refundable, as the resources and bandwidth have already been allocated.
• We do not offer prorated refunds for mid-month cancellations.

4. Exceptions & Mutual Agreement

Insoft Solution reserves the right to issue a refund or partial refund in exceptional circumstances at our sole discretion (e.g., if we are entirely unable to commence the project due to unforeseen technical limitations on our end). Such exceptions are evaluated on a strict case-by-case basis by our administrative board.

5. How to Request a Cancellation

All cancellation requests must be submitted formally via email to our billing and support department. Verbal cancellations (via phone or WhatsApp) will not be considered legally binding.